01In the Cafein app
Open the app, go to Settings, and choose Delete account. Confirm the prompt and your account, along with your loyalty history, is deleted.
02In the Cafein Business app
Open the app, go to Settings, scroll to the danger zone, and choose Delete account. Type DELETE to confirm. If you are the sole owner of a business, you’ll need to transfer ownership or close that business first; the app will tell you if this applies.
03By email
If you can’t access the app, email info@cafein.app from the address on your account with the subject line “Account deletion request.” We’ll verify the request and confirm once it’s processed.
04What is deleted, and what we keep
Deleting your account removes your profile and account information. Where other people’s or businesses’ records depend on your history — such as a shared loyalty ledger or an audit trail — we anonymise those entries instead of deleting them, so their records stay accurate. We only keep information for longer where we are legally required to, and only for as long as that requirement applies.
Read our Privacy policy