01Contact us
Email info@cafein.app and we typically reply within 1-2 business days.
You can also reach support from inside the app: Settings → Help & support.
Email support02How do I collect stamps?
Open your CafeinCard in the app and show the QR code to staff at a participating café — they’ll scan it to add your stamp.
03A stamp is missing
Email us with the café name, the date of your visit and the card code shown under the QR code, and we’ll look into it.
04How do I redeem a reward?
When a card is full, tap “Show reward QR” in the programme and let staff scan it to redeem your reward.
05Why does Cafein need my location?
We only use your location while the app is open, to show you nearby cafés. You can also pick a city manually instead.
06I own a café
Visit our business page to list your café and start your own loyalty programme.
Cafein for business07Account & privacy
You can delete your account at any time, and read how we handle your data in our privacy policy.
Delete your account